CUSTOMER & ORDER POLICIES
LOCAL PICKUP
Loveseed operates from a private business suite. Local pickup is available only during the pickup hours provided with your order.
Customers will receive a notification when their order is ready for pickup. Please wait until you receive your Ready for Pickup notification before arriving.
If you need to pick up outside of normal pickup hours, please contact us beforehand to see if accommodations can be made.
ORDERS LEFT OUTSIDE
If a customer requests for their order to be left outside the suite for an after-hours pickup, the customer assumes responsibility for the order once it has been placed outside.
Loveseed is not responsible for lost, missing, damaged, or stolen orders after they have been left outside at the customer’s request.
No refunds or replacements will be issued for orders that are lost or stolen after being left for pickup.
For the security of your order, we recommend picking up during regular pickup hours whenever possible.
PICKUP RESPONSIBILITY
Please double-check that you are taking the correct order.
Customers may only pick up an order under their own name unless prior arrangements have been made with Loveseed.
Please respect the suite, surrounding businesses, and property when picking up your order.
SHIPPING
Customers are responsible for entering the correct shipping address at checkout.
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s tracking and delivery process.
If a package is marked as delivered but cannot be located, customers should first contact the shipping carrier and check with household members or neighbors.
RETURNS & REFUNDS
Due to the nature of our beauty and lash products, all sales are final unless otherwise stated.
We do not accept returns or exchanges on opened or used products.
If you receive an incorrect or damaged item, please contact Loveseed promptly with your order number and photos so we can review the issue.
Lost or stolen local pickup orders that were left outside at the customer’s request are not eligible for refunds or replacements.
Contact us:
Loveseedlash@gmail.com
Business hrs 10am-3:30pm Mon- sat